Delete Receipts in SalesPlay
SalesPlay allows you to delete receipts when billing mistakes occur. To delete a receipt, you must have the Admin Password and the required user approval level.
Method 1: Delete Receipts via POS App
Step 1
Open the POS App main menu, go to Manage Sales, and select Receipts.
Step 2
Find the required receipt using Search or the Calendar, then tap on the receipt.
Step 3
Tap the three-dot menu in the top-right corner and select Delete.
Step 4
Enter the Admin Password and confirm the deletion.
Deleted Receipts Report
A separate report for deleted receipts is available in the Back Office Web Portal under Advanced Sales Reports as Deleted Receipts.
Method 2: Delete Multiple Receipts via Back Office
Step 1
Log in to the SalesPlay POS Back Office.
Step 2
From the main menu, select Reports, then go to Receipts.
Step 3
Search for the relevant receipt using Search or the Calendar, then click Delete Multiple Receipts.
Step 4
Select the correct Shop, tick one or more receipts, enter the Back Office password, and click Delete.
Important Note
Once receipts are deleted, they will be permanently removed from both the POS App and the Back Office.