Step-by-step

In some cases, SalesPlay POS users report issues such as:

• POS not syncing data with the back office
• POS data not uploading to the back office
• Changes made in the back office not appearing on the POS
• KOTs (Kitchen Order Tickets) not reaching the kitchen printer
• Tablet orders not syncing between tablets

While these problems may appear to be software or internet issues, they are sometimes caused by damaged network cables used in the POS setup.

Why Network Cables Matter

Many devices in your POS environment communicate through Ethernet network cables, including:

• KOT / BOT printers
• Receipt printers
• Routers and switches
• POS terminals

If the network cable connecting these devices is damaged, communication between devices may fail or become unstable.

Inside a Network Cable

A standard Ethernet cable (such as Cat5e or Cat6) contains:

• 8 small copper wires
• These wires are arranged as 4 twisted pairs

These wires work together to send and receive data between devices. They do not function as separate “upload” or “download” cables; instead, the pairs carry data both directions depending on the network technology.

Common Causes of Network Cable Damage

The small copper wires inside a network cable can become damaged due to several reasons:

• Rat or rodent bites
• Cable being crushed by heavy objects
• Frequent bending or pulling
• Improper cable installation
• Environmental damage

When these internal wires are damaged, the cable may still appear normal from the outside but data transmission becomes unstable or slow.

Signs of a Damaged Network Cable

You may experience the following symptoms:

• POS fails to sync with the back office
• Orders do not reach the kitchen printer
• Tablets do not sync orders with each other
• Devices disconnect randomly from the network
• Slow communication between POS devices

What You Should Check

If you experience any of the issues above, check the following:

1. Check Internet Speed

Ensure your internet service provider is delivering the expected download and upload speed.

2. Test the Network Cable

Even if your internet speed is good, your device may not receive the full speed due to a damaged network cable.

3. Inspect Physical Cable Condition

Look for:

• Visible cuts or bends in the cable
• Loose connectors
• Damaged RJ45 heads
• Signs of rodent damage

4. Replace the Cable

If you suspect damage, replace the network cable with a new one and test the system again.

Best Practice

To maintain a stable POS environment:

• Use high-quality Cat5e or Cat6 cables
• Avoid running cables where they can be crushed or bitten by rodents
• Periodically inspect network connections
• Replace damaged cables immediately

The post Issues Caused by Damaged Network Cables appeared first on SalesPlay POS | Help Center.

Why Integrate Xero with SalesPlay POS?

• Integration provides a comprehensive and streamlined solution for managing financial operations directly from your POS system.

1. Login to POS Back Office

1. Select Settings from the main menu.
2. Go to Feature.
3. Tick Xero Integration.
4. Click Save.

Note: Once enabled, Xero Integration will appear as a sub-menu under Settings.

2. Select XERO from Settings and Click “GET STARTED WITH XERO”

3. Register or Sign in to Your Xero Account

1. Visit https://developer.xero.com/
2. Click Login and log in to your Xero developer account.
3. Click New App.

4. Provide Required Details

1. Enter the Shop Name.
2. Select Web App as the integration type.
3. Add your company website.
4. Add Redirect URI (copy from the Back Office Xero section).
5. Agree to Terms & Conditions and click Create App.

5. Configuration

1. Click the Configuration tab in developer.xero.
2. Copy the Client ID and save it in a secure document.
3. Click Generate a Secret.
4. Copy Client Secret 1 and save it securely.

6. Click “CONNECT XERO” in Back Office

1. Enter the Client ID (from your saved document).
2. Enter the Client Secret.
3. Enter the Transaction Scheduled Time.
4. Ensure Is Enable is ticked ON.
5. Click Save.
6. Click Allow Access.

Once completed, a message will appear: “Integration setup completed”.

The post How to Use Xero Accounting Software with SalesPlay POS appeared first on SalesPlay POS | Help Center.

The post How to Print Receipts in Other Languages with SalesPlay POS appeared first on SalesPlay POS | Help Center.

1. How to Enable Table Layouts

This feature allows businesses to manage reservations for resources such as rooms, tables, and seats, helping to schedule and allocate availability efficiently.

1. Login to the POS Back Office Web Portal.
2. Select Settings from the main menu.
3. Go to the Features section.
4. Tick the Reservations checkbox.
5. Click Save.

2. How to Setup Standard Table Layout

1. Select Table / Room.
2. Click Add Table / Room.
3. Click Select Option and choose Standard Layout.
4. Enter the Table / Room Name.
5. Select a Type.
6. Click Save.

Related Help Article: Graphical Table Layout

3. Standard Table Layout in the POS App

The table status is indicated by different colors:

• White – Available
• Red – Occupied
• Yellow – Reserved

The post Standard Table Layout Setup Process in SalesPlay POS appeared first on SalesPlay POS | Help Center.

The post How to Use Open Bill Sync Option in SalesPlay POS appeared first on SalesPlay POS | Help Center.

The post How to Setup Dual Display in SalesPlay POS appeared first on SalesPlay POS | Help Center.

The post How to Setup Tablet Ordering System appeared first on SalesPlay POS | Help Center.

The post How to Setup Customer Display App appeared first on SalesPlay POS | Help Center.

 

Introduction

The SalesPlay KOT / BOT Display App helps kitchen and bar staff view customer orders clearly. It connects with the SalesPlay POS system, making food and drink preparation faster and more accurate.

Key Features

• Automatically shows orders from the POS.
• Displays waiting time for each order.
• Plays a sound when a new order arrives.
• Allows cancellation of single items or full orders.
• Compatible with SalesPlay Tablet Ordering System.
• Supports Dark Mode.

Download & Install

Install the app on your kitchen tablet: Download KOT / BOT Display App

Note: The setup for older versions is no longer supported. To avoid issues, update both the POS App and the KOT/BOT Display App to the latest version.

Setup Guide: https://help.salesplaypos.com/help/kot-bot-display-app

KOT/BOT App: Link

POS App: Link

Key Points to Remember

• Both the KOT display and POS device must be connected to the same network for proper operation.

Setup Steps

Step 1: Install & Open SalesPlay KOT/BOT Display

• Install the app from Google Play Store: Link

Step 2: Note Down the IP Address of the Device

• Record the IP address; it will be required later.

Step 3: Enable Addon Apps

• Go to Back Office → Main Menu → Settings → Enable “Addon apps” → Click Save.
• After enabling, “Addon apps” will appear under Features in settings.

Step 4: Register Your Device in Back Office

• Navigate to Features → Addon apps → KOT/BOT devices → Click “REGISTER NEW”.

Step 5: Fill in Required Information

• Provide the required details to register the new device and save.

Step 6: Get the Verification Code

• After saving the device info, a verification code will be generated. Note it down carefully.

Step 7: Enter Verification Code in KOT Device

• Input the verification code into your KOT device to link it with the POS system.

Step 8: Confirm Verification Code

• Ensure the verification code is successfully accepted and the device is registered.

Step 9: Add KOT Groups

• Set up KOT groups to organize orders efficiently for kitchen and bar staff.

Step 10: KOT Overview

• Review the overview screen to ensure all orders display correctly and groups are set up as required.

The post How to Setup Kitchen Display (OLD) appeared first on SalesPlay POS | Help Center.

Learn how to efficiently set up Kitchen Order Ticket (KOT) printers in your SalesPlay POS system with this step-by-step guide. Follow along to ensure smooth order management between your kitchen and bar.

Step 1: Key Considerations

• You can set up multiple KOT/BOT printers in your POS system.
• If your business has multiple POS terminals, it is recommended to use more than one KOT printer.
• Example: A restaurant can have one KOT printer in the main kitchen and another in the bar area.
• Create “KOT Groups” via the Back Office to organize your order items correctly.
• For food items, create a KOT Group named “Foods” and attach all food items.
• For drinks, create a KOT Group named “Drinks” for liquor and soft drinks.
• When setting up the KOT printer on the POS app, ensure you select the correct KOT Group for accurate printing.

Step 2: Login to Back Office

1. Log in to your SalesPlay Back Office.
2. Select “Settings” from the main menu.
3. Click the “Addon Apps” section.
4. Select the “KOT/BOT Groups” tab.

Step 3: Create a New KOT Group

1. Click the “New Group” icon.
2. Provide a group name (e.g., Foods or Drinks).
3. Click Save.

Step 4: Attach Products to KOT Group

1. Select the newly created group.
2. Click the “Attach” button.

Step 5: Assign Categories or Products

1. Tick the categories or products to add them to the KOT/BOT group.
2. Click Save.

Step 6: KOT/BOT Group Added Successfully

Step 7: POS App – KOT Printer Setup

1. Open the POS App main menu.
2. Select Settings → Printers.
3. Click Add New (+).

Step 8: Configure Printer Details

1. Enter a Printer Name.
2. Select other printer details (type, connection, etc.).

Step 9: Enable KOT/BOT Printing

1. Tick “Print KOT/BOT”.
2. Select the correct Printer Groups.
3. Click Save.

Step 10: Create a Sale and Generate KOT

1. Click New Sale.
2. Select the products.
3. Click Save.

Step 11: Add Description and Print KOT

1. After saving, the Kitchen Order Ticket appears.
2. Add a description if needed.
3. Click Create.

Step 12: Kitchen Receipt

The KOT will print in the kitchen with assigned items and table details.

Step 13: Large KOT Number and Table Number

1. Log in to POS Back Office → Select Settings.
2. Navigate to Software Setup.
3. Tick “Styled KOT Print” and click Update.

Once enabled, KOT numbers, Table Numbers, Item Names, and Customer Names will appear in larger font size for easy visibility.

Step 14: Reset KOT Number Sequence

SalesPlay POS allows resetting KOT numbers based on shifts:

1. Open POS App Main Menu → Manage Sale → Cash Management → Shift End.
2. Tick “Reset KOT number sequence”.
3. Click Run Shift End Process → Complete.

The KOT sequence will reset at the start of the next shift.
Note: Ensure the Shift function is activated in Back Office.

Key Tips

• Use multiple printers for larger operations (kitchen and bar).
• Organize items into KOT Groups for accurate printing.
• Enable Styled KOT Print for clear visibility.
• Reset KOT numbers for a fresh start each shift.

The post How to Setup KOT Printers in SalesPlay POS appeared first on SalesPlay POS | Help Center.