Number of Pax Feature

The SalesPlay POS system has an important feature called “Number of Pax”, which allows businesses to assign a maximum number of persons (pax) to a service area or table. This feature helps business owners track customer visits and service efficiency.

Practical Example:

For example, if a waiter assigns a table for four guests, the Kitchen Order Ticket (KOT) will display the pax count as “4.” This allows the kitchen and service staff to prepare the exact number of plates, glasses, spoons, forks, and knives required, ensuring a seamless dining experience. This feature reduces errors, speeds up service, and improves restaurant efficiency.

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Step 1: Enable the “Service Areas” Feature

Before using the “Number of Pax” feature, you need to enable “Service Areas” in the Back Office Web Portal.

1. Log in to the POS Back Office Web Portal.
2. Select Settings from the main menu.
3. Navigate to the Feature section.
4. Tick the “Service Areas” checkbox.
5. Click Save.
6. Once enabled, the “Service Areas” option will appear as a sub-menu under Settings.

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Step 2: Setup Standard Table Layout and Assign Maximum Pax

1. Log in to the POS Back Office Web Portal.
2. Select Settings from the main menu.
3. Click on the Service Areas section.
4. Select Add Service Area.
5. Enter a name for the table, room, or service area.
6. Assign a section or leave it as N/A.
7. Add the maximum number of pax (persons allowed at the table).
8. Click Save. The setup will sync with the POS App automatically.

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Step 3: Using the “Number of Pax” Feature in the POS App

1. Open the SalesPlay POS App.
2. On the main interface, locate the Table icon in the top-right corner.
3. Click the Table icon to view all available tables with their respective pax limits.
4. Select the table where the customers will be seated.
5. Enter the number of persons (pax) sitting at the table.
6. Proceed with the order.

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Step 4: Kitchen Order Ticket (KOT) Integration

If your POS system is set up with Kitchen Order Tickets (KOT), the “Number of Pax” information will be displayed on the KOT. This helps the kitchen and waitstaff prepare the correct number of plates, glasses, cutlery, and other dining essentials for the guests.

Why This Feature is Important

The “Number of Pax” feature enhances restaurant efficiency by ensuring the correct number of dining essentials is prepared for each table. Accurate guest counts help staff provide better service, reduce waste, and improve customer satisfaction. Business owners also gain valuable insights into table occupancy and guest trends for better resource allocation.

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Special Notes

• The “Number of Pax” feature currently works only with the Standard Table Layout.
• It is not compatible with the Graphical Table Layout at this time.